About the Customer Strategy Group

Bill is also President of Customer Reference Forum, CAB Exchange and Communities-Exchange, all of which provide information, research and educational conferences on key components of Customer Engagement efforts. Conferences for these communities have attracted customer engagement professionals from hundreds of the top corporations in the world, including Microsoft, Hewlett-Packard, Intel, Dell, Apple, Wells Fargo, Cisco Systems, AT&T, EMC, Oracle, SAP, SAS Institute, Research in Motion, salesforce.com, Alcatel-Lucent, and others.

Bill is a graduate of The University of Texas Law School (JD with Honors) and a former Teaching Fellow at Stanford University in mathematics. He's the author of a number of business articles and a book, Mavericks in the Workplace (New York, Oxford, 1998).